Complaints Management Framework

The view of the Association of Issuing Houses of Nigeria (AIHN) is that customer complaints should be handled directly by the Securities and Exchange Commission “SEC” where they are not resolved by the Operators within the timelines prescribed by the framework. This approach is primarily to manage the efficacy and independence of the complaints resolution process given that the AIHN members and executives are operators who are also active in running their businesses and may also be the subject of some of the customer complaints.